Contact us.

I’d love to hear from you! Whether you have questions about our products, services, or need advice, I’m here to help. Feel free to reach out, and I’ll get back to you as soon as possible. Let’s connect and make your beauty journey a reality!

support@talentueuse.co

Help Center

  • Q: How long does shipping take?
    A: Shipping typically takes 5-7 business days. You’ll receive tracking information as soon as your order ships.

    Q: Can I return or exchange my hair extensions?
    A: Due to the nature of our products, we do not accept returns or exchanges. All sales are final.

    Q: How do I access my virtual class after purchase?
    A: Once you purchase a class, you’ll receive a confirmation email with a link to access the tutorial. Be sure to check your spam folder if you don’t see it in your inbox.

    Q: How can I book an appointment?
    A: Visit our [Appointments Page] and choose a service that works best for you. All appointments require a deposit to secure your spot.

  • We’re here to assist you during the following hours:

    • Monday to Friday: 9:00 AM - 5:00 PM (CST)

    • Saturday & Sunday: Closed

    Holiday Closures:
    We observe the following holidays and will be closed:

    • New Year’s Day

    • Independence Day

    • Mardi Gras Day

    • Thanksgiving Day

    • Christmas Day

    For any urgent matters, please reach out, and we’ll get back to you as soon as possible during our business hours.

  • Here’s what you need to know about our shipping process:

    • Orders are processed within 1-3 business days, excluding weekends and holidays.

    • We provide tracking information once your order ships.

    • Talentueuse.Co is not responsible for shipping delays caused by carriers or customs for international orders.

    • Customers must provide accurate shipping addresses. Incorrect information may result in additional fees.

    • Billing and shipping addresses must match. Orders with mismatched addresses may be subject to cancellation for security purposes.

  • Please review our refund guidelines before purchasing:

    • Hair Extensions: All sales are final due to hygiene reasons.

    • Virtual Classes: All digital product purchases are final and non-refundable.

  • We respect your privacy and take it seriously:

    • Your personal information is used solely for processing orders and improving your experience.

    • We do not sell, share, or distribute your information to third parties.

    • Payment details are securely processed through trusted platforms.